Digital Experience

Digital isn't just a channel—it’s the front door to your brand. At Onyx, we design intuitive, customer-first experiences that delight users and drive results.

Whether it’s a new portal, mobile app, or seamless omnichannel journey, we blend UX strategy, UI design, and emerging tech to transform the way customers interact with insurance products and services.

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Our Digital Capabilities

  • UX Research: Understand user needs, behaviors, and pain points through persona development, journey mapping, and user testing.
  • UI & Interaction Design: Create sleek, modern, and branded interfaces optimized for web, mobile, and tablet.
  • Omnichannel Journeys: Seamless engagement across desktop, mobile, agent, and contact center channels.
  • Personalization: Leverage analytics and customer data to tailor experiences by persona, policy type, or lifecycle stage.

Tools We Build

  • Customer Portals: Policy access, claims status, billing, documents
  • Agent/Broker Dashboards: Pipeline, policy tools, quoting, client profiles
  • Mobile Apps: Native or hybrid applications for policyholders and adjusters
  • Quoting Engines: Streamlined quote & bind with real-time updates
  • Chatbots & Virtual Assistants: Conversational AI to guide users and reduce call center load
  • Accessibility & ADA Compliance: Designed for inclusivity across all user segments

Measurable Outcomes

  • +25% Customer Engagement: Improved portal logins and feature usage
  • -30% Call Volume: Shift to digital self-service channels
  • +15% Conversion Rates: Streamlined application and onboarding journeys
  • Higher NPS: Better usability and consistent brand experiences

Start Creating Digital Differentiation

Insurance buyers expect intuitive, digital-first interactions. We help you deliver. Let’s design something impactful.